The Residential Advisory Service’s monthly update is out and can be viewed here.
The post-Christmas period has seen lighter contact volumes and a reduced number of new clients entering RAS. This means residents don’t have to wait as long for a face to face meeting with an independent advisor (12 working days and declining). So if you need advice about anything repair/rebuild related, give them a call. It’s free.
03 379 7027 or 0800 777 299
Multi Party Meetings (MPM)
These meetings involve the homeowner, an independent facilitator, and any other parties that are involved a dispute or issue coming together to nut things out. They’re one method RAS uses to progress claims. Of the 29 meetings that RAS has held to date, 22 of them resulted in an agreement being reached between the parties.
Emerging trends
There has been an increase in the number of cases reporting standard/quality of work as being their primary issues. The top issues for new cases entering the service are cash settlements and repair strategies.
Thank You Leanne, yes I would like you to follow this up, cheers Helen.
Hi Helen. This sounds unusual for RAS so with your permission we would like to pass your name back into RAS management and ask them to follow up with you directly. Just let us know.
hello i contacted RAS many months ago and understood that they were going to arrange a blocklayer to come out to my place to check my walls to see if what damage they thought needed repairing matched up with eqc. i now have been on hold on the phone for over 9 minutes toRASand no answer. now i know why i have not had a response as I remember now being on hold for this long previously. regards Helen Murphy Belfast Christchurch 8051