It’s Spring, the daffodils are out and the sun has been shining. These are things to celebrate! We know many of you are holding September 4 community events this weekend so all the best for those. This is a time you can reflect on the amazing ways communities have supported each other and how many great leaders have risen from the liquefaction. Take the time to think of all the successes we have achieved as we have worked for better outcomes for our residents. It may feel at times like we are making little progress but the good things are there and need to be acknowledged and you can pat yourself on the back for the time, energy and commitment you have added.
Oh, and it’s Fathers Day too so cheers to all the dads out there.
Leanne and Brian
EQCMeeting – Summary
Many questions were presented to EQC and the responses will be out next week. We walked away from that meeting with a very clear sense of just how difficult it is for EQC to make blanket statements due to the number of variables that have to be considered for each claim. It is difficult to reconcile the ‘community education’ global approach with an organisation that actually has to make decisions on a case by case process. Obviously this adds to communication frustrations and we are working with EQC to try to get as much clarity around messaging as possible. The short answer to many residents questions actually has to be, talk directly to EQC. However, we have tried to at least get some clarity out there around a few topics.
Watch out in the papers for advertising about where the EQC mobile clinics will be this week. These clinics are generally being well received and it is certainly a good way to get face to face communication happening. Unfortunately, tempers are short 12 months after we started our EQC ‘relationship’ but please remember that the people you will be speaking to do not make decisions and therefore deserve common courtesies. We all know that polite people get further in life and it’s Spring so we should all try to reflect a little Spring cheer.
EQC is also starting to look ahead to what is looming with regard to Fletchers EQR repairs for those in the $10 – $100K bracket. We all realise this is going to be a long queue of people and there are many things that will need to be in place for this to be efficient and that repairs are done well. Fletchers has a Quality Assurance Programme in place and EQC has a vested interest in making sure repairs are carried out to an acceptable standard so would be interested in hearing from you if all does not seem well. Obviously Fletchers has their own complaints process which can also be used if necessary. If you would like to know more about the Fletchers managed repair process see http://www.eqr.co.nz/pdfs/home-owners-guide.pdf ‘Your Guide to the Repair Process with Fletchers EQR’. There are also a lot of FAQs here http://www.eqr.co.nz/faqs.html/************ get tags and categories ****************/ ?>
Here is the results from our discussions with IAG. The process and the Q & A that we went through just over a week ago – CLICK HERE. We will put this up on the website next week along with a number of other PDF’s that relate specifically to State and NZI and some important press statements.
(NB: we are meeting with other insurance companies to produce similar documents). #
After missing a week it was good to sit down at the table again with CERA and follow up the discussions we had with Roger Sutton. As a result the CanCERN Secretariat now has a direct link to clarify any major issues. Please note this will only be used by the Secretariat for urgent issues not unlike Batman’s bat-phone. We will also be working more closely with CERA regarding the information being sent out to residents to help with the clarity of the messages and the type of information the community needs.
Roger Sutton had already agreed to meeting us regularly and so we have proposed that he attend every third CanCERN meeting to discuss topics that we send him in advance. It seems very possible that this will happen and we will let you know once we have firmed up Roger’s availability. We’ll probably group your topics and questions into themes so Roger can provide us with a more comprehensive briefing rather than respond to ‘noise’. Naturally we talked about the major issues in the community around the zones and the need to provide clearer information to red, green, orange and white.
CERA is also helping us to clarify and understand the community fund holder funds that community groups can access and we will give you clearer information on how community groups can access soon.
Finally we used this time to try to get a greater understanding of the inter-relationships between all of the ‘players’ in recovery. We believe this is necessary for people to have a clear sense of leadership throughout the recovery. This is what builds faith and trust. Much was pondered and much needs further pondering if we are to be able to effectively fire the big questions through the right channels.
Overall though, we left this meeting feeling that CERA understands the vital role CanCERN plays and we welcome the opportunities to work with them to seek better outcomes for our communities.
Margaret writes and interesting article about leadership in a time of complexity/************ get tags and categories ****************/ ?>