“He who straddles the barbed wire fence will suffer the inevitable anatomical incident” (Anonymous)
Winter is approaching and it seems like it wants to come early so we have started asking about how the agencies are preparing. CERA is working with DHB to produce some “winter tips” information to help us get through the colder months and as you may know the Red Cross has re-ignited the Winter Assistance Grant.
Also a quick reminder about the Free Financial Advice for the Red Zone Residents. All you need to do is call the hubs to make an appointment.
Call CERA Avondale Earthquake Assistance Centre 0800 74642372 OR
Call Kaiapoi Earthquake Hub 0800 639000 For more info visit www.sorted.org.nz/redzone
Please also note that CanCERN has been advocating for and has officially asked for an settlement date extension for the residents of the Red Zone. See below
Brian and Leanne
CanCERN Surveys / Data Collection
Surveys – Thanks to those who have taken the time to fill in the information in the surveys. The response to the survey ‘Assessment Cost Discrepancy’ has been interesting (and a little depressing) and rubber-stamped what we believed to be the main issue with this – that EQC and insurers are applying different standards to assessments (EQC generally coming out on the lower end of assessments – many of which had a discrepancy of more than $100k) and the disputes are not being addressed in a timely manner. It’s equally frustrating that although the homeowner is expected to wait while the two sort it out, they are obviously not entitled to any update while they twiddle their thumbs and lose their hair.
CanCERN plans to follow this issue through and will keep you updated./************ get tags and categories ****************/ ?>
We are exploring how GapFiller, SHAC (the people that helped GapFiller put up their recycled office) CanCERN and communities can work together around community facilities. It’s a work in progress and it was good to make the connection and throw a few ideas around. Hopefully these discussions can lead to some innovative solutions for local communities./************ get tags and categories ****************/ ?>
We had a few sessions in CERA this week trying to get a handle on the BIG picture – health, education, etc. One of the great bits of news is that the call centre is tracking issues as they come in and has a pretty good handle on the state of mind and state of play from a resident’s perspective. These things are pushed up and actions are being put in place as a direct result of call centre feedback. (Keep it up 0800 74642372)/************ get tags and categories ****************/ ?>
Lawrence has now completed the first draft of findings with respect to the new guidelines around concrete foundations and is now working on information surrounding ring foundations and piles. The first draft has gone off to a couple of engineers for comment and we will report on this in a meeting in the near future./************ get tags and categories ****************/ ?>
We have collated information regarding the most pressing issues of inconsistencies, lack of transparency and timeliness of the process. We are now working with a PR company to put together a strategy for how and whom we address these issues with. – Training has begun and the plan and specifics of this will be discussed with members at next weeks meeting./************ get tags and categories ****************/ ?>
We have asked EQC for an official response to the following questions
STILL NO RESPONSE. We will now arrange a meeting with them to discuss the roadblocks.
- How will EQC act as insurer if homeowners opt for Option 2 of the government’s Red Zone offer?
- Will EQC instate a case manager system for those who have been deemed uneconomic to repair so homeowners can negotiate their settlement options?
- Will this be face-to-face, bearing in mind the difficulties telephone and e-mail communications have caused?
- How will replacement value be assessed?
- EQC does not cover out of scope damage so will homeowners be able to claim this from their insurer?
- What settlement options will be offered to homeowners?
- When will they become available?
- Homeowners under their insurer only paid one excess. Will this apply if EQC is acting as the insurer?
- Will this role require new legislation and, if so, how will the delays impact on homeowners?
- How soon will homeowners in this category be contacted?
CERA Stakeholders Update – 12 March 2012
This is an general update of the streams of work in CERA. Of interest to note is the outbound calling that has been happening for Red Zoners whose offers are outstanding. 30% of residents who have not yet accepted an offer (due to expire in May) have said that the delay is due to insurance/EQC issues.
CanCERN has been raising this as an issue for many months and are advocating for CERA to provide a process for extension if the reason for not accepting their offer is out of the homeowner’s hands.
CERA Communications Team
We have raised two key issues with the CERA Comms Team.
- The regular CERA update is not getting to people in the east and as yet does not meet the needs of the residents in terms of providing a clear enough picture of the overall recovery – what is happening and where are we at?
- Although CERA has responded well to the need for face to face conversation and has connected well to community leaders, there is still a void of information surrounding TC3 issues. We know that CERA is more than aware of the need to get something out yesterday but have in part been waiting for the Department of Building and Housing Guidelines to come out. We have urged them to get immediate information out clarifying things such as land testing and remediation, whose responsible for what and to answer the many questions that have been presented with whatever detail they can. With any luck some information will be ready for release by the end of the month and will continue to be rolled out as more clarity comes to light. With even more luck, there will be a plan for face to face ‘hubs’ in the near future too! Note – Do not expect to have all of your questions answered before the Guidelines are released.
The Residential Red Zone Settlement Process
Many people in the Red Zone know this information all too well however there are those who may not be clear on some parts of the process and so we recommend spending the 9 minutes listening to this explanation./************ get tags and categories ****************/ ?>