“Leaders are people who do the right thing; managers are people who do things right.”
– Warren G. Bennis
Kids are the ultimate example of how to manage a ‘situation’. They hold hands when they cross the road, they ask what’s wrong when you are not feeling the best and will remind you when you have forgotten to wash your hands after being to the toilet! Aah we have a lot to learn. Anyway this Sunday is a good opportunity to spend purely fun times with these special wee people at Children’s Day in South Hagley Park. If you want to come together with other families and communities to celebrate the children in our lives, head along. These events are always more fun when you’re actually a kid so make sure you don your best kids hat and participate in a few things.
Please take the time to read the piece on leadership below. We are facing something of a ‘situation’ with regard to the lack of visible articulation of plans regarding the residential rebuild issues. We would be interested in your feedback.
Brian and Leanne
If you would like to see some parts of Dr Rob’s last community meeting in New Brighton please follow this link/************ get tags and categories ****************/ ?>
First Aid Kit Fundraising Idea
First Aid kits make an ideal fundraising product. Everybody needs one and they are very easy to sell. At Fundraising First Aid , we supply a quality First Aid kit that your group can resell at a significant profit – and we make the whole fundraising process easy for you by supplying everything you need including order forms and promotional fliers which can be downloaded from our website. You don’t even need to purchase any stock from us until after you have collected your individual orders. Simply use our promotional materials to advertise the kits to your families and community, then place your bulk order with us.
Our First Aid kit (which even includes a digital thermometer!) has a suggested selling price of $39 inc GST. You can purchase each kit from us for only $27 inc GST, meaning a profit of $12 for each kit sold *. (less any GST if applicable). Click here for more information/************ get tags and categories ****************/ ?>
Check out what great things the R.R.R Project is enabling in the community – Avondale School Hot House
Our garden is really thriving at the moment and we are seeing the fruits of all the children’s hard work coming out of the ground or from the plants. On Friday afternoons we sell some of our produce to parents who are picking up their children from school. Last week we had potatoes, rhubarb, onions and capsicums on sale. Before the sale the children are involved in harvesting the crops, weighing out the potatoes into 2kg bags, tying groups of onions together and grouping and tying rhubarb sticks together. The strawberries never get to go on sale as they get eaten straight off the plants.
Huge thanks to CanCERN who organised the Hot House for our garden. Later this year we will be able to start our plants early undercover and grow our vegetables from seeds.
(R.R.R) is now underway – This means that if you are a community group or organisation you can access recycled materials from the Residential Red Zone through the simple process.
If you are a community group or organisation and want to request items, please fill in the online form:
www.cancern.org.nz → “supporting a community” → R.R.R → fill out the on-line form
If you want to know more about our next steps or are interested in being part of a community salvage team click here.
If you can help with larger storage – land big enough for a football sized shed or an empty football sized shed, please also click here or email/************ get tags and categories ****************/ ?>
Ian Simpson responds to CERA wellbeing survey
Last week we talked about words from Minister Gerry Brownlee that left us feeling cold; words that widened the gap between his perspective and experience and ours. They were particularly grating because we felt his words were making assumptions about us as residents. Did we really embrace the red zone offer because we signed the papers?
This week we have an example from the EQC Chief Executive, Ian Simpson as he tries to get us excited about the fact that they have finally figured out their customer communication needs some work.
In response to the findings of the CERA Wellbeing Survey with regard to frustration at EQC and insurance companies, Mr Simpson says that,
‘the survey echoes a consistent theme from customers that the information EQC is providing is not at the right level to meet their needs.’
“We are making improvement to our customer communication a top priority for 2013, … the most meaningful activity we are undertaking is in making a concerted effort to communicate where our customers are in the system, what their next step is, and how long they should expect it to take to get there.”
Obviously we are happy that EQC has figured out that they have a responsibility to communicate what residents most need to hear although we wonder if the tone suggests we should be grateful? Does the fact that it has taken two and a half years of ‘consistent’ messaging from more people and organisations than should ever be necessary to make a point, mean the timing of this response is acceptable? Considering that during that time, trust has been broken and cynicism has crept in, the development of community gratitude will not be easily forthcoming.
Ian Simpson also says in defence of EQC that their communication strategy has “fallen victim to the many competing priorities and logistical issues”. Roger Sutton is giving us a similar excuse as to why the Insurance Advisory Service (or whatever it may eventually be named) is taking so long to come to fruition. In the absence of actually stipulating clearly what the hold-ups are we can only assume that something else is more important, there is not enough resource or someone is not taking this seriously enough.
This adds up to a concerning disconnect between the people that are meant to be leading the recovery and those residents who are still so badly affected.
Being a great leader is about taking people with you. For that to happen we need to see these leaders clearly reflecting back to us the messages they are receiving at the time they are hearing them. We need to be able to trust that they can articulate priority issues, possible resolutions, actions and timeframes. We can’t be expected to be able to wholeheartedly celebrate the fact that progress is being made around us when it continues to exclude our own greatest priorities.
As residents in this city, we have a right to hear the specifics – we have been resilient, patient and responsible, we have contributed to surveys and requests and provided solutions when and wherever possible. We have invested in the leaders of this city’s redevelopment. What we haven’t got is proper return on our investment. The leaders have to date not given us enough detail to show us that our investment has been heard and valued. Only when this happens will we really see competent and transparent leadership and have faith that there is a valued place for all of us in the recovery./************ get tags and categories ****************/ ?>
A Letter to Our Leaders – Carmel Jagger
Below is an example of one of the many well articulated communications that have been sent to our leaders by residents looking for greater leadership in priority letters. This email was sent to Minister Gerry Brownlee, Roger Sutton, Mayor Bob Parker and all of the Christchurch City Councillors, the Insurance Council NZ and The Press. Thanks to Carmel for sharing this with us and for your community leadership.
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I write to you as a member of the TC3 Residents Group (Facebook).
In July of 2012 the Christchurch City Council unanimously supported the call for an advisory service in Christchurch. An article in the Press (13.08.12) by Lois Cairns stated “Insurance companies are close to signing off plans for a new service that should make it easier for homeowners to navigate their way through the red tape and get their claims settled.” According to this article “Insurance Council spokesman Brett Solvander said there was broad agreement across the industry on the need for some sort of Christchurch body to try to resolve insurance issues…”.
Yet eight months on we are still waiting for confirmation as to when this service will be available and what format it will take. I have myself repeatedly asked this very question of CERA on its facebook page and have astonishingly failed to elicit a response.
The residential recovery is not simply a numbers game paying heed only to the number of claims settled or in pre-construction but more importantly it is about the way in which recovery is being achieved. EQC has undertaken to carry out repairs through their own PMO to ensure the quality of the housing stock in Christchurch and what should be of great concern to our government, CERA and the Christchurch City Council is the quality of the housing stock which falls under the control of our insurance industry.
Given the resources and finances put into the categorisation of land in Canterbury, the collation and interpretation of geo-technical data and the investigations and peer review of guidance for repairs and rebuilds in Canterbury it is reprehensible to then allow the insurance industry to deny residents their full rights under their policies without access to specialist support. My personal situation is a case in point and Vero’s approach to my claim makes a mockery of the resources and finances expended to ensure the viability and quality of repair and rebuild of damaged homes.
Not all badly affected residents are in a position to seek independent advice on the application of their policy terms to their specific damage situation and not all residents are financially able to seek recourse in the Courts. These are the very people our government, CERA and the Christchurch City Council should be supporting. Given the request for an insurance tribunal was not adopted it is also paramount that any advisory service is readily accessible and effective so as to provide a mechanism for resolution without the need for litigation.
Accountability and transparency from all agencies involved in this city wide recovery should be paramount. The lack of an advisory service in Christchurch eight months on brings into question, for me personally, the accountability and transparency of CERA, the Christchurch City Council and the Insurance Council.
New Zealand is a seismic country and the insurance issues being faced in Christchurch are of national concern. A precedent needs to be set here and we simply have to have an insurance industry that can be relied upon when it is most needed.
A simple question – when can we expect the long awaited advisory service to be available to us and what format will it take?
I would be most grateful for a response from any of you.
CERA Wellbeing Survey CERA Response to CanCERN Questions
- Why were the On-line survey results not part of this release? What was the reasoning behind this and can you give a clearer timeframe for when they will be released?
The Wellbeing Survey garnered responses from 2381 residents selected randomly from the electoral roll in Christchurch city, the Waimakariri and Selwyn districts. Once that had been completed the survey was then extended to all members of the public in greater Christchurch.
Because it was collected separately and at a later date, the data from this group is still being analysed but once this is completed we will release the findings. We will let you know when this is coming up.
- Will these results be analysed separately or will they inform the overall results of the survey?
The results are deliberately being analysed separately as the opt-in results are not representative of the population as a whole. People self-selected which creates a natural bias on the data. CERA undertook the opt-in survey to better understand the views of those who have taken the time to put forward their views, and will help inform CERA’s recovery planning and decision-making.
- How will the results of this survey be incorporated into other wellbeing measures and what can people expect to see as a result of the survey results?
The Survey results will specifically inform operational and strategic decision making and the results are being used in multiple arenas i.e. informing Psycho-Social Action planning, informing the monitoring of SCIRT activities, informing policy thinking around housing etc.
- Will the results all be broken down so that TC3 and an East/West analysis can be made?
Some initial analysis of the data by land zone and TC3 has occurred. There is no accepted boundary designation for ‘east’ and ‘west’ that could be used to undertake an analysis and CERA analysis look across the greater Christchurch region, including the South and North of Christchurch.