There is so many new things to know about when you’re trying to make decisions about your settlement and repair and rebuild. If someone had told us 3 years ago we would be trawling through the EQC Act and DBH Guidelines in search of the answer to life’s questions I’m sure most of us would’ve laughed. But here we are doing exactly that and more; asking friends to interpret insurance policies, asking strangers to share their knowledge and experience with us in the hopes we’ll pick some tips up and out of a lack of trust, generally bypassing those people we expect should have the answers.
So our (earthquake recovery) life has become about finding the people who know more than us. It’s not a bad thing – wonderful connections have been made in an otherwise disconnected community and very normal people have stood up to help others find answers. Those things should be celebrated so thanks to all of those people out there who have helped someone understand a little more, learn something new, meet the right person to help and those who have shared their expertise.
Of course, if someone has the phone number of the person who has all of the answers we need, please pass it on – it would make this job a little easier!
The Mayoral and Council Candidate responses below have been updated to include new responses (in red) and they are an interesting read so hopefully what they have shared will help you make decisions about who you want to vote in.
Have a great weekend people and if you want to get out and about check out the Open Streets Ciclovia Festival, the River to River Pilgrimage or the beginning of the Breeze Walking Festival – more information here – What is being organised in the community?
Kia Kaha Everyone.
The CanCERN Team
Repairing or rebuilding garages in the Canterbury green zone
MBIE have updated their information on repairing or rebuilding garages in the Green Zone.
NZ Post Deliveries to the Residential Red Zone
Some time ago NZ Post announced they would not be delivering mail to the residential red zone because of the health and safety issues for their staff delivering in such damaged areas. The residents were understandably concerned about this and NZ Post came to the party by working towards win-win solutions.
NZ Post have taken a very flexible approach to mail delivery in the residential red zone, and in many cases taken a case by case approach, offering a range of different alternatives, which may be appropriate in any one situation. This has been balanced with NZ Post’s concern to keep their staff safe, whilst continue to provide a mail delivery service to customers.
The approach NZ Post has taken seems like a very positive one to us – it seems to set a positive example for other businesses which might also be faced with making difficult decisions through the recovery, and which could learn from the balanced approach that has been taken in this instance. Well done NZ Post./************ get tags and categories ****************/ ?>
Renewing Insurance Cover on Damaged Homes
A resident has made us aware of a new caveat they have received in their insurance policy renewal which says,
“The insurance on this property has been approved on the basis that the earthquake damage outlined is repaired within 6 months.”
This was inserted as a “special term” in the policy schedule. Unfortunately it was not raised with the homeowner at the underwriting stage. This particular insurer was AMI and was done apparently on the basis of recommendation from their underwriter.
The homeowner has recently clarified with the AMI underwriter that they are putting these clauses into all new policies but they have recognised that the wording is misleading and will be rewording the clause. What they are actually concerned about is ensuring cash settlements translate to actual repairs so the clause will hopefully reflect that better.
Thanks to Christine for highlighting this – sometimes a little clarity is all that is needed for many to have peace of mind.
If you have any other questions or issues related to renewing your insurance policy on a damaged house please upload your question to the Community Questions and Issues on this online form./************ get tags and categories ****************/ ?>
What are the CanCERN staff up to?
Sometimes it’s pretty difficult to see what the CanCERN staff are doing and achieving. Much of what we do is influence and inform so we don’t leave a big loud trail for residents and communities to get excited about. We are an exciting group though if only for the fact we can and do influence change and we can and do inform the agencies about the world of resident’s recovery. But it’s time for a snap shot so here is just some of what we are currently doing:
- Communications Process – sorting out resourcing requirements for major launch and working with the Think Tank to get the uploaded questions resolved
- Resident and community issues and questions – there are always many of these coming through to us which we diligently follow up and either report back to the individual if it is not a global issue or report back via the newsletter or other channels
- Recycle Project – accessing materials from the residential red zone for communities
- Addington Action – supporting the development of this work
- CCC elections – collating responses regarding our key principles – signs of good leadership
- Leadership and engagement – reviewing the Charter of Engagement and how it is being interpreted by decision makers
- Port Hills review announcements – communication from CERA and community concerns
- Winter Campaign – building a robust process for future independent community use and implementing the campaign
- Insurance – facilitating presentations to understand rebuild plans
- Red zone – clearances information and tracking cost sharing agreements relating to access to infrastructure
- Flood issues – establishing key information needs for CERA flood communication plan
- Insurance / EQC – follow up on specific issues as they come to us
- ‘Worst affected’ wellbeing – working with CERA re pastoral needs and more intentional focus
- Fletcher EQR / EQC – process to gather information/evidence from the right places to address concerns of unsatisfactory assessments and repair methodologies
- Fletcher EQR / EQC – dealing with individual issues that have a global relevance
- Seddon – potential for CanCERN to go and speak to community leaders about community response
- Website – revamping and updating
- Strategic plan implementation – putting better processes in place to implement the plan
- Community leader support – working with funders regarding the wellbeing and support of community leaders
- Community group support – connecting and removing roadblocks
- Current database of earthquake related community groups – CanCERN members and extending to non-members in phase 2
- Funding applications
What we do know is that the flood issue and everything that relates to it is the biggest issue for many people right now. It’s a minefield topic and needs to involve many people to get the resolution to answers and clarity of process that residents and communities need. We plan to run some focus groups to gather the specifics to ensure the scope of information is covered and delivered in such a way that it is accessible and helpful for residents for immediate and long term decision making./************ get tags and categories ****************/ ?>
Community Questions and Issues
(This campaign works in conjunction with the CERA-led ‘Make it Right’ Campaign)Community Questions and Issues – Did you read the recently updated questions?
Five new questions have been uploaded (below). We expect responses within the next couple of weeks. Remember, if you keep hearing the same question going round the community and there is no clear answer, put the questions in the online form and keep checking the updates found here on the Canterbury Residential Rebuild website. Also look out for these booklets in your local library and send us your ideas about where they should be or how they could be better. (email@example.com)
29. Is information on the cash settlement process available to EQC clients for claims with repair costs more than $15,000? (EQC)
30. Can EQC please advise what information is needed in order for a claimant to dispute EQC’s calculation of ‘indemnity value’ on their retaining wall settlement? And what the process is? Can the answer please specifically include what type of registered professional’s report is required? What is the process of calculation a registered valuer uses to calculate indemnity value of a retaining wall? What is EQC’s process for disputing the settlement of a retaining wall? What documentation would the claimant be expected to have to dispute the settlement? (EQC)
31. if I’m in the TC3 flood zone management area and a rebuild, what height should I be rebuilt at? How do existing use rights impact on this? Wanting guidelines for residents. (CCC)
32. Many of us have learnt we are either a Category 8 or 9 for our land damage. We have already been assessed but are apparently not going to be told anything until next year. Many of us want to move forward and rebuild earlier than that. (EQC)
Can you please fully explain what the Categories 8 and 9 mean?
If we are a Category 8 or 9 when is it expected that the first people will receive their land settlements and what is the expected length of time for all people in these categories to be settled?
Can you please explain why this process has taken so long?
Will this information appear on our LIM?
Will we be fairly compensated?
Will we be red zoned if the land is assessed as being ‘too difficult’?
What specific criteria for damage are used to assess land for categories 8 and 9?
33. Are insurers requiring homeowners to upgrade old wiring (to bring it up to the current code) at their own expense before repairs, exposing old wiring, will be completed? Will insurers accept a report from a qualified electrician, after assessing wiring in a home, that wiring is safe so repair work can continue? Does the issue with older wiring means an insurer is more likely to settle? (Insurance)/************ get tags and categories ****************/ ?>
CanCERN SPRING Campaign Progress Update
(This campaign works in conjunction with the CERA-led ‘Make it Right’ Campaign)
|Referrals Received||Awaiting Assessment||Referred to CEA
‘Make it Right’
|Referred onto Support Service||CanCERN / Community fixed/processed|
|Week 1 – 8||35||1||15||3||16|
|Week 9 – 11||4||1||1||2|
South Shore Door Knock
|Support info left||Referred to CEA
‘Make it Right’
|Directly referred to RAS or other supports||CanCERN Community fixing|
Update – we need you!
As you can see the volunteers have been busy in Southshore checking on the living conditions of the locals and making sure things are improved where they can be.
Just to explain a little more about how this all happens:
Volunteers doorknock and complete surveys with homeowners
Survey information is triaged – those who need no further follow up, those who we need further clarification from to make the appropriate referral and those who indicate an obvious course of action (referral or supporting information)
Supporting information is offered to the resident or a direct referral is made to address the situation by the most appropriate group
We would get to a whole lot more people if we had a few more volunteers. This isn’t as scary as it sounds – the survey form is specific, the areas are mapped, volunteers are briefed and debriefed and all the follow up work is carried out by others. If you have a few hours on a Monday or Tuesday from 9am and would like to be part of this awesome project to help people get their houses warm and dry, please contact Bob Henderson at firstname.lastname@example.org
Do you have to wait until someone knocks on your door to get help?
No. If you, friends, neighbours or family are living in a home that feels unsafe, unhealthy, or just to hard to warm up you can fill out the CanCERN form – found here – Enter your details, or the details of someone who may need help ( please note that you need their permission ) and with this information we can make contact with you and talk about the next step. This is a free service – if we can patch your house up to make it weatherproof and safe before final repairs or rebuilds are done, we’ll get it done without the job risking your temporary accommodation cover or final settlement.
CanCERN’s involvement in this campaign is made possible because of support from the Tindall Foundation and Family and Community – Anglican Care, NZ Sharp Corporation./************ get tags and categories ****************/ ?>
Christchurch City Council Elections – candidate responses
Because CanCERN is keen for our members and the newsletter readership to be better informed of what the new Council can offer residents we have invited all Mayoral and Council candidates to explain how, if elected they will advocate for our five key principles to be embedded in Christchurch City Council processes. We have also asked Councillor candidates to comment on what they see as the role of the Community Boards with regard to implementing these key principles.
We invited all candidates to respond to all or some of the principles and to give practical and specific examples to explain to residents how we might expect them to carry out their elected position.
The five key principles that we work by and work for are:
- Information must be transparent and accessible – withholding information at the expense of the people is unacceptable
- The thoughts and the priorities of the people must be known, not assumed
- Active engagement is the only acceptable outcome – co-creation of processes, documents, resolutions, outcomes, etc
- Caring for the people is an intentional action – intentionally assessed, intentionally planned for, intentionally actioned with the people and for the people
- Engagement is designed to progress local resident outcomes and is resident-centric
To read Mayoral and Councillor candidate responses please click here. The Councillor candidate responses are arranged according to the Ward they are standing in. We will update this as each response comes in so keep an eye on next week’s newsletter too.
The candidates that have responded so far – (new responses in red):
Victor Cattermole Hugo Kristinsson Bradley Maxwell
Banks Peninsula Ward
David East Glenn Livingstone Robyn Nuthall Victor Cattermole
Faimeh Burke Raf Manji Paul Young Claudia Reid
Wayne Hawker Tracey McLellan Islay McLeod Rod Cameron Yani Johanson Lisle Hood Matthew Carpenter Wendy Gilchrist
Vicki Buck Mike Mora
Pauline Cotter Aaron Keown John Stringer Ali Jones
Steve Bush Philip Clearwater Erin Jackson Tim Scandrett
If you have feedback please feel free to email email@example.com. Any feedback for a specific candidate will be forwarded onto them.
This has been an interesting exercise. Without fail the candidates have said they support the five key principles and some have given specific examples of how they would actually implement them which is positive to see. Some have generally bypassed the principles and ‘campaigned’ which doesn’t bode well for them holding the principle, ‘engagement is designed to progress local resident outcomes and is resident-centric’ in true regard because their response is meant to be about progressing our outcome of understanding how resident voice will be embedded in decision making.
A positive to hold onto though is that all have agreed so we can now hold the new council, with whoever makes it up, accountable to this way of working and because they have agreed to ‘know the thoughts and priorities’ we can demand that meaningful resident-centric engagement processes are in place, are used and are acted upon.
CanCERN will be more than willing to help a new council understand how this works in practice.
(Candidates, please that I have added your email address to our newsletter mailout list so that you can be informed about earthquake recovery issues that CanCERN is focusing on. If you would prefer not to receive the weekly newsletter, please email firstname.lastname@example.org and ask to be removed)./************ get tags and categories ****************/ ?>