The connection we felt with the good folk of Seddon, Wellington and surrounding areas was not so much mysterious as a reminder of the fear we have felt and the fear many in these places were going to be feeling. Not a welcome reminder but empathy is the biggest gift we have for those who are experiencing a taste of the uncertainty that the earth shaking brings.
Kia Kaha Everyone.
The CanCERN Team
CanCERN Winter Campaign
(in conjunction with ‘Make it Right’)
Do you know of friends who are living in a home that feels unsafe? Do you know of a neighbour who lives in a home that is unhealthy? Do you live in a home that you just can’t warm up?
Well CanCERN is joining with others to find you, your friend and your neighbour and DO something about it.
Whatever you need, there are people and organisations that may be able help.
To get this started you can fill out the CanCERN form – FOUND HERE – Enter your details, or the details of someone who may need help ( please note that you need their permission ) and with this information we can make contact with you and talk about the next step.
OR you can go to the CERA website to see what services are available or check out the flyer here- http://cera.govt.nz/support-and-assistance/winter-help
Alternatively, you can call the Canterbury Support Line on 0800 777 846 between 9am and 11pm 7 days a week and they’ll put you through to the relevant organisation that may be able to address your need/s.
Contact your neighbourhood group or Bob Henderson if you’re interested in helping at firstname.lastname@example.org/************ get tags and categories ****************/ ?>
EQC – Meeting with Sir Maarten Wevers – EQC Incoming Board Chair
CanCERN met with the incoming EQC Board Chair Sir Maarten Wevers and other EQC staff in a meeting facilitated by Jim Anderton this morning. The purpose of the meeting was to introduce ourselves to Sir Maarten Wevers and to raise the systemic issues and solutions which we believe are most important for him to understand in his new role.
In summary, the key points CanCERN made were:
- CanCERN is solutions focused but also expects accountability and a level of meaningful engagement to progress win-win solutions. Issues we raise are raised for the purpose of solution generation, not to create a them and us mentality.
- CanCERN is resident-centric so provides an expertise which cannot be generated independently within an organisation without engagement.
- The culture of EQC management has stymied the vast majority of attempts to generate solutions with and for the community because EQC follows a path of recovery that meets EQC’s needs rather than the customers.
- The EQC experience would have been far less detrimental to the mental wellbeing of people had the culture been one of listening and win-win outcomes.
- The lack of transparency stems from the culture and is the systemic issue that causes the most damage.
- The lack of transparency around policy and procedure and the lack of both internal and external monitoring and auditing (to benefit the Canterbury recovery) is a major concern – fiscally, socially and with regard to the integrity of the repairs.
Sir Maarten listened to our points and offered the following:
- Clear and explicit communication about what documents customers are entitled to and how they can access them.
- Further consideration about systems which would support a more claims management approach to dealing with the more complex claims.
- Access to documents which outline the quality assurance systems between EQC and the Fletcher EQR Canterbury Repair Programme
- EQC Communications personnel have also agreed to put together a communication which clarifies the decision making process from assessment to repair (EQC to Fletcher EQR). CanCERN has offered to feedback on this to ensure it is a useful document for residents.
- Communications about the Crown’s ongoing accountability for repairs via the Fletcher EQR Canterbury Repair Programme. This is a particularly important point but CanCERN is seeking clarity around the wording of this to ensure we are explaining it correctly.
CanCERN would like to thank Sir Maarten Wevers for coming to Christchurch for this meeting and Jim Anderton for agreeing to facilitate this connection and for offering to stay involved with the dialogue which has been started./************ get tags and categories ****************/ ?>
Red Zone Postal Delivery
We have been contacted by the NZ Postal Service and told that although some red zoners will receive a letter saying the postie will no longer deliver to their address due to access difficulties and safety reasons, they are open to finding solutions that will help the resident. The advice we have been given is to make contact with the Postal Service if you receive a letter and discuss alternative arrangements.
We also made enquiries to CERA about the likelihood of rubbish pick up being stopped before extension dates expire and have been assured that it is their expectation that CCC will continue this service. CERA have informed CCC about individual extensions which have been granted./************ get tags and categories ****************/ ?>
EQC Customer Advocacy Group
In last week’s newsletter we signalled that the members of this group had supported the idea of discussing the purpose of the meetings and agreeing on a format that is mutually beneficial for the residents and EQC.
Unfortunately EQC have decided that the group has already been reviewed and therefore the discussion is not going to be put on the agenda. Due to the fact that EQC have once again ignored a very clear community flag that this was an important discussion and ignored the member mandate to have it now in a bid to make the meeting more beneficial, CanCERN has withdrawn from the group.
We have signalled to EQC that we expect that CanCERN will be able to continue to engage with staff on relevant matters outside of this forum./************ get tags and categories ****************/ ?>
Residential Advisory Service – RAS
If you’re still trying to get your head around what RAS can offer if you are struggling with aspects of your home progress, check out this simple presentation – Residential Advisory Service Overview Presentation. If you have people in the community without computer access, perhaps you could show the presentation at a community venue to get the word out to all of those who need a bit of help.
The Press Opinion – Legal Questions
Do you have a legal question arising from how the earthquakes have affected you? Lane Neave partner Dr Duncan Webb has agreed to be an “agony uncle” on how the law applies to certain situations. Here is his first column.
‘If I take a cash settlement for my badly damaged red-zone home and remain living in it while I construct a new house, do I need to continue to insure it? I would sell the red-zone house “as is” and move out as soon as my new home was built.’
Read the response here./************ get tags and categories ****************/ ?>
Sum Insured – what amount should you insure your house for?
What could go wrong?
Lawrence from Avonside Blog has written a good piece about this important subject. Click here to read./************ get tags and categories ****************/ ?>
Judicial Review of the Red Zone
Post by Quake Outcasts – Original source – thechristchurchfiasco.wordpress.com
One Great Object of Government is Personal Protection and the Security of Property.
Quake Outcasts has launched a Judicial Review at the High Court against Gerry Brownlee and Roger Sutton. We are fighting for our right to self-determination of our own land, and full and fair compensation for appropriation by government if we are forced to give up our properties.
If we are successful in court, there will be far reaching and long lasting implications:
Politicians will not be able to infringe on people’s property rights by way of drawing a line on the map. Government will not be able to wiggle out of paying full compensation when they appropriate private property. This affects every New Zealander. This is why everyone who values the fruit of their labour should concern themselves with this case now being brought before the High Court.
We have asked the High Court to:
- Declare that the minister’s red zoning decision was unlawful,
- Declare that the 50% land-only Rateable Value buy-out offer to some property owners red zoned was unlawful,
- Declare that people who wish to remain where they are be supported by essential facilities as permitted by law.
Why we are doing this:
- Because red zoning takes away our right to live where we want without being interfered with,
- Because red zoning reduces our property values,
- Because red zoning takes away the open market for our properties, so we cannot sell if we wanted to,
- Because this government forced its low price offer onto us, against the rule of law that guarantees full compensation,
- Because this government threatened to cut off essential services (water, power, sewer, roading) to our homes if we do not accept the offer,
A wise American statesman once said “One Great Object of Government is Personal Protection and the Security of Property.”
A government must not be allowed to bully its own people. Join us in the good fight against the biggest bully of our time. If you would like to donate to this cause follow the link: https://www.pledgeme.co.nz/1230/************ get tags and categories ****************/ ?>