istock_qa-sign_xsmallIt’s no secret that CanCERN has been frustrated from day one of the residential recovery by the lack of overall strategy and coordination. We haven’t just complained about it – we’ve also sought out or created opportunities where a more coordinated approach can be implemented.

Although there have been some awesome projects put in place based on some strategic and collaborative thinking, we still see no evidence of an overarching master plan and therefore we can honestly say that we don’t see a lot changing any time soon.

Because of this we are doing a lot of strategising in the office and with others to figure out the ‘who, what, where and how’ of a strategic residential recovery plan. The ‘why’ and the ‘when’ are easy – it should’ve been done yesterday and needs to improve on the ad hoc, hit and miss approach we’ve had to date.

The establishment of the CERA Transitional Advisory Board has helped put a spotlight on possibilities as we consider what needs to be in place  to ensure recovery happens when the CER Act expires in April 2016. We believe this is a good time for all of those conversations that started with, ‘If only …’ to be back on the table. What would we do differently if we could? What have we learned that we can act on now? What do we need to do differently to ensure the focus is on best outcomes for the residents?

There is no one person, agency or organisation in this residential recovery that has everything they need to make sure a homeowner is settled well, but between them all they’ve got it covered. We also know that you can have all the jigsaw pieces and still not know what you are looking at. We need to put the pieces together.

At this point, we can’t say a whole lot more than that, but rest assured we’re thinking hard and will be doing our best to influence change.

Breakthrough update

We have had some really good Breakthrough meetings lately and the process is proving to be helpful for both customers and Southern Response. If you’re interested in having a chat about it email

We are also looking at trialling a couple of facilitated meetings with EQC just to see if the process could work there. We are looking for a couple of people and are keen to talk to someone who hasn’t yet agreed on a settlement option with EQC. Your situation will probably be that you don’t agree with what they’re proposing, or maybe you can’t talk to the right person to get the info you need to make a decision. If you’re keen or know someone who might be, email so that we can get you some more details.