With CCC draft Long term Plan submissions just heard, there has been a fair bit of hurt and disappointed noise aimed at both the council as a whole and more sadly, directly at our Mayor. She was moved enough to make a public apology reported in The Press here.
Mayor Lianne Dalziel has had an interesting ride since leaving her role of Christchurch East MP and picking up the even bigger role of Christchurch Mayor. At the beginning, many pinned their hopes on her being able to direct attention and resource back to the hard hit east. She has always been a vocal advocate for those in her patch so it stood to good reason that she would be able to do a lot as Mayor. We think she thought she would be able to do a lot for the people of the east as well.
Unfortunately, the size of the hospital pass she picked up was bigger than Ben Hur and we don’t believe that most citizens of Christchurch will even begin to imagine how complex her role is. Her council is tied into agreements that make little sense, is having to make decisions with half the necessary information, has to work with a government which has something of a caveman approach to communication and on top of all that, has a staff and structure that needs refreshing after years of management not really designed for today’s environment. Worst of all, she has to give disappointing news to constituents who have not been well served by others who gave unrealistic post disaster expectations.
We all want to have more (things and opportunities) and pay less for it but perhaps we need to remember early messages our parents gave us – you can’t have everything you want, you’re not the only person in the room, money doesn’t grow on trees, … you get the message. Obviously some shouldn’t have to wait too much longer because their need is greater. These are perhaps the people and communities that feel most let down by our Mayor.
It has to be said though, in every forum we sit in with Lianne, she is still advocating hard for the east and she is definitely advocating hard to get the city up and running. She advocates for citizens to have more choice on how we spend what money we actually have as a city. She is doing a pretty bloody amazing job in an incredibly difficult position. Perhaps instead of throwing rocks or trying to make her job more difficult, we could try a little harder to figure out how to help her and the council. We have a better shot of success if we look for ways to solve problems and ways to engage with those who are both part of the problem and part of the solution.
From those of us here at CanCERN, thanks Lianne. We appreciate your integrity, efforts and voice.
Seminars – IFV video and what’s coming next?
Videos from the second seminar at the In The Know Hub about Increased Flooding Vulnerability (IFV) have been uploaded. The first is the main presentation, followed by the audience Q&A.
This week’s seminar is part three of the cash settlement series, which will focus on managing your own repair or rebuild – see below for the flyer.
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EQC’s June 1st deadline… what it really means
There’s been a lot of talk about EQC’s June 1st deadline and what that may mean EQC customers with outstanding settlements. We have added our voice to a lot of others concerned that their messaging has come across as something of an ultimatum, whereby if you don’t agree to start progressing the repairs EQR think you should have by the deadline you could be cash settled. Well, after some discussion with EQC about how the deadline will work in practice, we thought we’d clarify a few things that they are struggling to make clear.
Why have a deadline?
“The 1 June deadline is for those who for various reasons have not been ready for our contractors to begin work on their properties, or who may still be in negotiation with EQC... ...After EQC has tried to contact customers, if they have not decided or cannot be contacted by 1 June 2015, EQC will assume they do not want to have their property repaired. A cash settlement will be one option available to such customers under the Earthquake Commission Act 1993." - EQC
The above quote from EQC seems to have frightened and annoyed a lot of people, and we get why. It seems a bit like blackmail, i.e. if you don’t agree to get going with your CHRP repairs by June 1st then you can’t have a managed repair and will be cash settled. If you don’t agree to the EQR scope and the EQR repair methodology, you’re out. Fortunately, that’s not the case. EQC have restated that even with the deadline in place, they won’t force cash settlement on anyone unless their property is one that EQC would have chosen to cash settle anyway i.e leaky homes.
Managed repairs after CHRP
With Fletcher EQR wrapping up its contract with EQC, does this mean there will be no managed repair option once they’re gone? Based on what we’ve been told that’s not the case. EQC says other managed repair options will be available after the June 1st deadline – whether that be with Fletchers under a renegotiated contract, or with another contractor. These agreements will be worked out on a case by case basis.
Disputes
If you’re in dispute or challenging your scope of works or repair methodology, EQC only need to know that you want CHRP as an option before the deadline. Some of EQC’s written messaging doesn’t say this but apparently they just need to count you as a number in the repair queue so you don’t have to have agreed on everything by then. However, if you’re not (in their words) ‘putting any effort’ into resolving the dispute, EQC may see cash settlement as the only option. We suggest you call them.
IFV and ILV
Firstly, if you have been confirmed as meeting the criteria for, or are potentially, IFV then the deadline does not apply to you. It’s been recognised by EQC that without full clarity around land payments, it’d be unfair to get those in CHRP to crack on with repairs prematurely.
ILV is a little more vague, but we believe the same applies here – the deadline does not affect you. The reason we say it’s vague is because, although IFV has been mentioned in EQC’s messaging, ILV has not. We understand that is because EQC’s ILV policy is still being finalised (expected to be confirmed in July). However, it stands to reason that if IFV is excluded from the deadline, then so should ILV. For peace of mind, call them and ask.
A question we are pondering…
Something we have been wondering is what the new contract with either Fletchers or another construction firm will look like once Fletcher EQR is finished. Will there be any exclusions in the new contract regarding what EQC customers the contractor takes on? Or will it be that they agree to taking on whoever EQC sends their way? If Fletchers does renegotiate its EQR contract, those are the questions we will be asking.
Final message
Don’t wait for EQC to call you. If you haven’t heard from them yet and are unsure what the 1 June deadline means for you, call them and let them know where your thinking is at. If you know any vulnerable people who may be waiting for repairs, check they understand the deadline. If you think you should be overcap and with your private insurer but EQC are determined to keep you undercap, get in the CHRP queue anyway just in case any dispute resolution does not go the way you intended.
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EQC’s defect liability period not set in stone
"A three month Defect Liability Period begins after the completion inspection once the Contract Supervisor is satisfied with the work and issues a Practical Completion Certificate to the contractor. Accredited contractors have agreed with EQC to remedy any defective work or materials notified within this period." - EQC
We’ve been talking to EQC about its three month defect liability period (DLP), and there are options if you find yourself with quality of repair issues outside the timeframe:
- Because of changes to the Consumer Guarantees Act, if you’ve had EQC work done this year, their DLP is now 12 months rather than three.
- Certain repairs or replaced items will have their own specific DLP, e.g. heatpumps.
- EQC says even if it’s been, for example, two years since your repairs were done and you’ve only noticed something that isn’t right, give them a call and they’ll send someone out to have a look. This point is based on the legislative principal that your EQC claim is always open.
We know it’s not always so easy to actually get EQC to come back and have a look but it’s your right. If you’re having issues or want to know more, make an appointment to see EQC at the In the Know Hub.
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